Customer experience & Ai
Victoria Fernández
A highly motivated and results-oriented customer experience (CX) leader with over 14 years of experience in driving customer satisfaction, loyalty, and growth across various industries. Proven ability to leverage data-driven insights, automation, and innovative marketing strategies, including the implementation of machine learning (ML) to optimize customer journeys, minimize churn, and achieve significant business results. Skilled in building and leading cross-functional teams, fostering a customer-centric culture, and strong relationships with stakeholders at all levels.
My Experience
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HBX GROUP
Customer experience, design and automation lead
Plan, develop and lead Customer Journey Optimization strategy to personalize B2B customer experience through tailored automated multi-channel campaigns. Consistently monitoring and analyzing customer data to enhance growth opportunities and recommendations, identify areas for improvement and maximize ROI.
06/2021 – Present
Elegant Themes
Bisinuess Developer
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2018
Bloom
Consultant
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2017
Extra Space
Lead Marketer
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2016
Optimizing Businesses of Every Kind, Every Size. Are You Next?
my Skills
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- Marketing Strategy
- Business Development
- Business COnsulting
Marketing
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Business Development
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Consulting
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Awards & Education
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Auctor
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2010
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2010
Honorable Mention
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2010
University
MBA
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2010
I’ve Worked With
2018
Extra
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2017
Bloom
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